Desh Club Privacy Policy — How We Protect Your Information

Desh Club places the highest importance on its members' privacy. This Privacy Policy ("Policy") explains what data Desh Club collects, why it is collected, how it is used, and how it is kept secure.

By using the Desh Club website or app, you agree to this Privacy Policy. If anything is unclear, please reach out to Support.

This policy applies only to Desh Club's own services. Third-party payment providers and other websites have their own privacy policies — Desh Club is not responsible for those.

Desh Club collects three types of data — personal identity, financial, and technical information. Full details are provided below:

Desh Club collects data in the following ways:

• Directly from you: Information you provide directly when filling out the registration form, submitting KYC, contacting support, or making a payment.
• Automatically: While you use the platform, certain information is collected automatically through cookies, log files, and tracking technologies.
• From Third Parties: Payment providers such as bKash and Nagad send transaction confirmation data. KYC confirmations are received from identity verification services.

Desh Club uses your information only for specific, legitimate purposes — never beyond what is stated. The core reasons are:

• Account Management: Registration, login, password recovery, and account verification.
• Payment Processing: Processing deposits and withdrawals quickly and accurately.
• Security Assurance: Detecting fraud, identifying multiple accounts, and preventing unauthorized access.
• Legal Obligations: KYC verification, age confirmation, and compliance with anti-money laundering regulations.
• Service Improvement: Analysing which sections are most used and where issues occur.
• Contact: Sending important notices, security alerts, and account-related messages.
• Promotional Messages: You may opt in to receive offers and bonus updates. You can withdraw your consent at any time.

Desh Club is extremely careful about sharing your data with third parties. It is only shared in the limited circumstances outlined below:

• Payment Providers: The information required to process transactions with payment partners such as bKash and Nagad is shared with them. They operate under their own security policies.
• KYC Verification Service: Certain information is shared with approved verification partners to confirm identity and age.
• Law Enforcement Agencies: Desh Club is legally obligated to disclose data when required by a valid court order or government directive.
• Technology Infrastructure: Server hosting and cloud service providers may access a limited amount of data, but they are bound by strict confidentiality agreements.

Desh Club uses cookies to enhance your platform experience. Cookies are small files stored in your browser or app.

Cookies can be disabled from your browser settings, though turning off essential cookies may affect core functions such as login and payments.

Desh Club uses multiple layers of security to protect your data — not just technical safeguards, but also procedural and human controls:

• SSL 256-bit Encryption: All communication between your browser and Desh Club's servers is encrypted. Even if intercepted, it cannot be read.
• Two-Factor Authentication (2FA): An extra layer of verification can be added to your login. With this enabled, your account stays secure even if your password is compromised.
• Automated Fraud Detection: Automatic alerts are triggered if unusual login locations or transaction patterns are detected.
• Encrypted Database: Stored data is also encrypted — it cannot be read even with direct server access.
• Regular Security Audits: Third-party security experts conduct regular audits to ensure there are no vulnerabilities.
• Staff Training: All staff with access to data receive privacy training and are required to sign a confidentiality agreement.

That said, no system on the internet is 100% impenetrable. Desh Club makes every effort to protect your data, but members are also encouraged to stay vigilant — use a strong password and never share your login credentials with anyone.

At Desh Club, you have the following rights over your own information:

Desh Club does not retain your data longer than necessary. Retention periods are listed below:

• Active Account Information: Retained for as long as your account remains active.
• Transaction Records: Up to 5 years after account closure, as required by law.
• KYC Documents: Retained for up to 5 years after verification.
• Gaming Logs: Up to 2 years for dispute resolution.
• Support Conversations: Up to 2 years — helps us improve our service quality.
• Marketing Consent Records: 1 year after withdrawal of consent (retained as legal proof).

Once the retention period ends, your data is securely deleted or anonymised so that you can no longer be identified.

If a minor's account is detected, it will be closed immediately and all associated data will be deleted. If you believe your child has registered an account, please contact Support right away.

Desh Club may update this Privacy Policy from time to time — due to changes in law, technology, or our services. For significant changes, you will be notified via your registered email or through an in-platform notification.

Continued use of Desh Club after any changes will be considered acceptance of the updated policy. We recommend checking this page periodically.

For any questions, complaints, or data-related requests regarding this Privacy Policy, please contact the Desh Club data protection team:

Requests for data deletion or export will be processed within a maximum of 30 business days following identity verification.